did you create nc master account?
were you adding expansion?
did you apply new key code from purchase to master account?
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Answer before I re-read your post,
where I was just saying the trilogy pack is a much better buy
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Not sure if you have any of the four releases,
these are the full price versions from the ncsoft website
Guild Wars: Eye of the North® $19.99*
https://secure.ncsoft.com/cgi-bin/Store ... item_id=49Guild Wars Nightfall® $29.99*
https://secure.ncsoft.com/cgi-bin/Store ... item_id=21Guild Wars Factions® $29.99*
https://secure.ncsoft.com/cgi-bin/Store ... item_id=13Guild Wars® Game of the Year Edition $19.99* (Prophesies)
https://secure.ncsoft.com/cgi-bin/Store ... item_id=11I upgraded my prophecies only account by buying the trilogy pack ($29.99) while in game from the store, the trilogy pack doesnt show at the online store (see screenshot, it shows the fire imp, MOX bonus but doesnt mention the char slots, I upgraded had four went to 8; 2 each faction, nightfall)
you can also get it from amazon:
Guild Wars Trilogy by NCsoft (DVD-ROM - Sep 25, 2008) - Windows Vista / XP
Buy new: $29.99 $23.16 Details You Save: $6.83
Guild Wars: Eye Of The North Expansion Pack by NCsoft
List Price: $29.99
Price: $13.99 & eligible for FREE Super Saver Shipping on orders over $25. Details You Save: $16.00 (53%)
If you dont have any gw releases but just need the key codes try starting the 14 day trial and upgrade while in the game:
Create Your Guild Wars® Trial Account
https://secure.ncsoft.com/cgi-bin/quick ... cC34iURbFJ