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Problems with Prem Renew

Posted: February 16th, 2007, 10:13 am
by helidazar
Reactivated my prem membership with my second account.

User: swis23

Recieved confirmation of payment

Still unable to login with that account.

Thanks for the help

Posted: February 16th, 2007, 6:08 pm
by kourath
try pming Tault_Admin about this

Posted: February 16th, 2007, 8:24 pm
by helidazar
Did yesterday still waiting for responce :(

Posted: February 16th, 2007, 9:00 pm
by kourath
k good. sometimes it will take several days to get a response, however, If a week passes by and there is still no response, send him another PM.

gl in getting this worked out asap.

Posted: February 17th, 2007, 2:15 am
by feanixxx
I sent tault_admin a pm about renewing my account by using my TU Bucks on Tuesday, no reply so far (Saturday). I'll wait till next Tuesday as you recommend then re-pm. Pity tho - slow service from any company is bound to irritate people.

Posted: February 17th, 2007, 12:02 pm
by lilfisher
yeah the slow response is a killer a lot of the times but nothing that anyone else can do since tault_admin handles the forum stuff.

Posted: February 17th, 2007, 2:00 pm
by kourath
when the TU bucks shop comes out renewing premiums via tubucks should just take a click, unfortunately though, it appears that the tubucks shop will not be out for a while, so don't hold your breath.

Posted: February 17th, 2007, 2:09 pm
by lilfisher
tucex was going to be the buck store but in a rush since ebay can not list mmo items anymore we released the auction portion, 2 more steps to go until the entire thing released :o

Posted: February 17th, 2007, 5:46 pm
by Tault_admin
Yea ill get a quick message to you asap. Missed a day of messages was working on other things for the site :)