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Paid for Premium, have recipt - been billed - but no premium

Posted: June 15th, 2007, 2:25 am
by gambitx
i got billed 2 times, and i still don't have premium access. can you please fix this.


Is there a number i can call? or live support?

Posted: June 15th, 2007, 7:53 am
by Tault_admin
Already sent you a link. Locked :)

Posted: June 15th, 2007, 7:29 pm
by gambitx
Tault_admin wrote:Already sent you a link. Locked :)


Sorry but i have not received a link. and my bank statement still show's me being charged twice. I also still have basic account.
email gambitffxi@yahoo.com.

No premium access, but I have paid

Posted: June 16th, 2007, 6:57 am
by ibanez
I have paid my premium access and subscribed. it even says I have an active subscription, however when I go onto the Forums to view the content it sends me to the screen asking me to subscribe, and underneath shows my ACTIVE subscription on top of my expired one.

Posted: June 16th, 2007, 8:01 am
by Tault_admin
Messages sent to both of you :)

Posted: June 16th, 2007, 8:50 am
by ibanez
Through the site or Email?

I have no new messages from you on PM or Email.

Posted: June 16th, 2007, 11:21 am
by Tault_admin
Just did a pm. Just sent another one :)

Posted: June 17th, 2007, 8:26 am
by xopher
Same issue. Paid through paypal. Have receipt, still basic account.

Posted: June 17th, 2007, 11:22 am
by lilfisher
pm the transaction id to tault_admin. if you paid via e-check you have to wait for that to clear

Posted: June 17th, 2007, 1:06 pm
by xopher
Man. I should have just paid by card. Maybe I can get him to refund that and I'll just pay by card today.

Do you know how often the admin is on? I've been waiting for like six hours >.>

Posted: June 17th, 2007, 6:40 pm
by lilfisher
usually atleast once a day but can be more or can be up to 72 hours when he logs in. hell i dont log in very much anymore due to personal problems that are happening so people can have it

Posted: June 18th, 2007, 7:40 am
by Tault_admin
Actually paypal is fine is just when someone uses a pending e check. I wish i could refund them but paypal wont allow that anyways. Then its just the matter of sending them 24.95 but if someone cancels the e-check early then we are out the money.

Posted: June 18th, 2007, 3:55 pm
by xopher
Well, I paid through paypal and I'm still not premium. Can you help?

Posted: June 19th, 2007, 6:20 am
by Tault_admin
yea just pm real fast with your paypal email addy and i can tell you whats up asap.

Posted: June 19th, 2007, 6:28 am
by xopher
PM is broken apparently.

My paypal info is

xopher.paypal (at) gmail (dot) com.