My Battle With NC Soft
Posted: July 1st, 2004, 2:38 am
Well it all started out with the dupe. Offcorse I got banned, but made 720$ in the process. However, I later recieved an email stating:
And so after 30 days of argueing with tech support I won my 14.95 back and created a whole lot of hassle for those morons running NCSoft. Moral of the story is. If you get banned from an MMORPG make the company pay for it figuratively or literally..
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This I tought, was an email telling me that I was banned and could actually reactivate it if I payed! Well I did, and still recieved the blah blah blah ToS'd message. Soo being pissed off and having nothing better to do I filed a ticket to get my 14.95 back.From: Register to unlock hidden link
To: Register to unlock hidden link
Date: Tue, 1 Jun 2004 10:09:06 -0400
Your game account Sirusdv for Lineage 2 has expired due to payment failure
or cancellation.
If you would like to continue playing, you may reactivate using Account
Management at Register to unlock hidden link.
We hope to see you again soon!
- PlayNC Team
I then recieve this BRILIANT auto response:Customer (none none) - 06/01/2004 06:27 PM
I was recently banned and recieved this email sortly there after. It says
that "Your game account Sirusdv for Lineage 2 has expired due to payment
failure or cancellation." The cancellation part made me bellieve that I
could just simply reactivate my account and continue playing. However after
I paid the 14.95 instant payment, I was quick to realize that this was not
so. I would like a full refund of the 14.95 sent back to my debit card
which I paid for under false pretenses or my account to actually be
reactivated, for this is pure fraud.
I offcorse have to reaffirm myselfResponse (Mikala) - 06/01/2004 07:01 PM
Greetings,
The account was not terminated because of the billing issue. The billing
issue was a separate incident from the account termination. If you wish to
know why the account was terminated you will need to contact the Lineage 2
in game support through the Lineage 2 web site.
Maybee now they will give me my money? Nope.Customer (none none) - 06/01/2004 10:27 PM
What I want is a refund of the money I just paid for a service that is no
longer available to me. I was already banned so I could now have used any
resources when I "reactivated."
I Was bumped up a tier! WooOHOOOO! Well I didn't hear from them in 4 days so I sent another messageResponse (Mikala) - 06/01/2004 10:30 PM
Greetings,
I am escalating your ticket up to a Senior Representative to further assist
you. Please be patient someone will be in contact with you as soon as
possible.
And so ANOTHER 2 days go by without response and by now I am getting pretty damn frusterated.Customer (none none) - 06/04/2004 03:26 AM
Any updates? I have not heard from anyone yet.
FINALLY after 4 days of my last message I recieve this oneCustomer (none none) - 06/06/2004 12:27 AM
Still have not been contacted. Please do so immediately.
Then on the 29th... 28 days after my first ticket, I recieve this emailResponse (Bryan) - 06/10/2004 06:49 PM
Greetings
This email is being sent to inform you that we are in the process of
refunding you per your request. I apologize for the delay in this matter,
and you will be notified once the credit has been applied. Thanks
I quickly look up my account status and there it is...Response (Bryan) - 06/29/2004 11:27 PM
Greetings
According to our records, your refund has been fully processed as you
previously requested. Please check with your bank to confirm that the credit
has been issued. Thanks so much for your patience!
Code: Register to unlock hidden link
Debit Card Credit - Received Payment - From PLAYNC - NCSOFT GAMES AUSTIN TX (Jun. 30, 2004) - Completed - $14.95 USD And so after 30 days of argueing with tech support I won my 14.95 back and created a whole lot of hassle for those morons running NCSoft. Moral of the story is. If you get banned from an MMORPG make the company pay for it figuratively or literally..
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