I just went and looked for your post, and found it. Mike has replied to it with basically what I did above. Just shoot him your request for a refund, and he will take care of it, but you will not have access to the site anymore for any updates or anything.
I found it very funny though that your comments were made only 30 minutes after your purchase. I find it hard to believe 30 minutes is long enough to tell if something works well or not, even with a high knowledge of programming. True it may be rudimentary to you, but it is effective and as Mike said on our site, out of our 1200+ members, you are the first to complain.
As for your other suggestions, they seem very good, and like I said if you have that good of a rgasp on programming I have no doubt you could do MUCH better than us, our main goal is to provide what we advertise, software that does the crafting job for you, not only that but offers the ability to craft up to 12 different items on one setting, without any changes from you. I did have one comment on your suggestion about the spamming... there are settings in the software you can adjust to change the timing... which we added because a "tick" in EQ2 is not always 6 seconds... it is on my machine as it is on yours, but we get more feedback that people have alot less on theirs... mainly around 3-4 seconds. And some software that was available could even be used to speed that up to as fast as 1 second, which people used for power crafting and making platinum. I dont know why it varies so much, EQ has always had 6 second ticks, which I believe derived from D&D timing, as it is the same... but if you read the forums about timing, you will see that many people have faster timers somehow.
You can however adjust the settings, not only for how often it spams, but also how fast between the spamming of different buttons you use. I personally have come to believe that by adding all the settings and adjustments our customers have asked for, we provide a better software but created a larger gap for user error, and made first time use more complicated. It is kind of a catch 22 really, but we try to provide the best support we can so that new customers get service asap.
Again, just shoot mike the info for the refund, and he will get to it asap!
Sorry our work was not to your liking

, but you cant please all the people all the time

.
Good Luck in your travels!