Paid but no premium no reply from admin pm's : General & Trouble Shooting

hi,
ive paid for a premium, but havent been able to access for two days now, i paid via paypal, i pm'd the admin, but no reply, ive pm'd him for a refund as i dont want to be charged for a service beyond the 7 day guarantee.

I hope someone replies, as ive recieved no replies to any of my requests for premium access, a bit disappointed as this looks like a helpful site, pity bout the customer service, for something which shld be automated.

which admin did you pm though, admin doesn't do anything with the accounts, tault_admin does. when you paid using paypal did you pay with an e-check?

no echeck, straight from card payment in paypal, msgd the admin stated on the satisfaction guarantee page.

Still no reply, apart from to this reply...

msgd tault_admin with my paypal details, no reply, anyone help with this?

When did you msg TA? it sometimes takes him a day or two to reply.

Wait a sec i did reply to you. I said in my reply it was under your other account. roonyroo and not tault_roonyroo those are 2 diff accounts .

I also have a premium account that I cannot access. I have e-mailed payment@tault as well as admin@tault with no replies. I have waited for a few days for a response and still nothing. I had a post on the general forums that looks like was removed, but still no response. I am paying for a service that I cannot use and want to resolve this ASAP!

This issue for me has been resolved. Thanks to tault_admin for assisting me in this issue! I apologize if my remarks made anyone sound like they were not providing any customer service as this was not the case. Again, I apologize if I came across negatively, but was overall concerned that none of my attempts of contact were being addressed at the time.

Nope everyone gets replied 2.

Please assist I too paid and have no access. I have emailed tault admin as well as the email address on the guarantee page. I have pmed the admin as well. If there is anyone who can hhelp please do so.

jackass82 wrote:Please assist I too paid and have no access. I have emailed tault admin as well as the email address on the guarantee page. I have pmed the admin as well. If there is anyone who can hhelp please do so.

have you pmed Tault_admin? Admin and Tault_admin are two different people. Tault_Admin handles all things dealing with accounts usually. Also, be sure to PM because they usually go substantially faster

he pm'd both of them as it says in the post

I have PMed Tault_admin twice and emailed tault_admin once as well as the email on the guarantee page. I still have had no response. Anything else i can do?

a reply can take anywhere between 24 and 72 hours, tault_admin also had something happen in real life which may delay a responce another couple days. sorry for the delay but sometimes that will > a website anyday

on when Tault Admin will return? Just wondering about the status of my account still