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Paid for Premium, have recipt - been billed - but no premium : General & Trouble Shooting

Posted: June 15th, 2007, 2:25 am
gambitx
i got billed 2 times, and i still don't have premium access. can you please fix this.


Is there a number i can call? or live support?
Posted: June 15th, 2007, 7:53 am
Tault_admin

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Already sent you a link. Locked :)
Posted: June 15th, 2007, 7:29 pm
gambitx
Tault_admin wrote:Already sent you a link. Locked :)


Sorry but i have not received a link. and my bank statement still show's me being charged twice. I also still have basic account.
email gambitffxi@yahoo.com.
Posted: June 16th, 2007, 6:57 am
ibanez

Total Posts: 3
Joined: September 8th, 2005, 5:31 am
I have paid my premium access and subscribed. it even says I have an active subscription, however when I go onto the Forums to view the content it sends me to the screen asking me to subscribe, and underneath shows my ACTIVE subscription on top of my expired one.
Posted: June 16th, 2007, 8:01 am
Tault_admin

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Messages sent to both of you :)
Posted: June 16th, 2007, 8:50 am
ibanez

Total Posts: 3
Joined: September 8th, 2005, 5:31 am
Through the site or Email?

I have no new messages from you on PM or Email.
Posted: June 16th, 2007, 11:21 am
Tault_admin

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Just did a pm. Just sent another one :)
Posted: June 17th, 2007, 8:26 am
xopher
Same issue. Paid through paypal. Have receipt, still basic account.
Posted: June 17th, 2007, 11:22 am
lilfisher

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pm the transaction id to tault_admin. if you paid via e-check you have to wait for that to clear

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Posted: June 17th, 2007, 1:06 pm
xopher
Man. I should have just paid by card. Maybe I can get him to refund that and I'll just pay by card today.

Do you know how often the admin is on? I've been waiting for like six hours >.>
Posted: June 17th, 2007, 6:40 pm
lilfisher

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usually atleast once a day but can be more or can be up to 72 hours when he logs in. hell i dont log in very much anymore due to personal problems that are happening so people can have it

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Posted: June 18th, 2007, 7:40 am
Tault_admin

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Actually paypal is fine is just when someone uses a pending e check. I wish i could refund them but paypal wont allow that anyways. Then its just the matter of sending them 24.95 but if someone cancels the e-check early then we are out the money.
Posted: June 18th, 2007, 3:55 pm
xopher
Well, I paid through paypal and I'm still not premium. Can you help?
Posted: June 19th, 2007, 6:20 am
Tault_admin

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yea just pm real fast with your paypal email addy and i can tell you whats up asap.
Posted: June 19th, 2007, 6:28 am
xopher
PM is broken apparently.

My paypal info is

xopher.paypal (at) gmail (dot) com.
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