Paid for Premium, have recipt - been billed - but no premium : Legacy General & Troubleshooting

[gambitx]

i got billed 2 times, and i still don't have premium access. can you please fix this.


Is there a number i can call? or live support?

[Tault_admin]

Already sent you a link. Locked

[gambitx]

Already sent you a link. Locked

Sorry but i have not received a link. and my bank statement still show's me being charged twice. I also still have basic account.
email Register to unlock hidden link.

[ibanez]

I have paid my premium access and subscribed. it even says I have an active subscription, however when I go onto the Forums to view the content it sends me to the screen asking me to subscribe, and underneath shows my ACTIVE subscription on top of my expired one.

[Tault_admin]

Messages sent to both of you

[ibanez]

Through the site or Email?

I have no new messages from you on PM or Email.

[Tault_admin]

Just did a pm. Just sent another one

[xopher]

Same issue. Paid through paypal. Have receipt, still basic account.

[lilfisher]

pm the transaction id to tault_admin. if you paid via e-check you have to wait for that to clear

[xopher]

Man. I should have just paid by card. Maybe I can get him to refund that and I'll just pay by card today.

Do you know how often the admin is on? I've been waiting for like six hours >.>

[lilfisher]

usually atleast once a day but can be more or can be up to 72 hours when he logs in. hell i dont log in very much anymore due to personal problems that are happening so people can have it

[Tault_admin]

Actually paypal is fine is just when someone uses a pending e check. I wish i could refund them but paypal wont allow that anyways. Then its just the matter of sending them 24.95 but if someone cancels the e-check early then we are out the money.

[xopher]

Well, I paid through paypal and I'm still not premium. Can you help?

[Tault_admin]

yea just pm real fast with your paypal email addy and i can tell you whats up asap.

[xopher]

PM is broken apparently.

My paypal info is

xopher.paypal (at) gmail (dot) com.