yes bliz is excelent in their customer support but not better than SE in any way.
Your account has been banned please call the Play
Online Support Center for more information
*calls POL support center*
POL: We're sorry but we can not discuss your account you have to do that in game
Me: But i cant log on because im suspended
POL: Oh well you have to wait untill your suspension is over then
*waits 3 days*
GM: Hi i am a random GM i will let you out of jail now
Me: May i ask why i was banned?
GM: Sorry we can not discuss that you have to call the POL support center
Me: I tried they said they cant do it. may i talk to the GM who banned me?
GM: Sorry i am not allowed to do that
Me: May i talk to a SR GM?
GM: Sure right away (p.s. i am still in jail)
*an hour later and still in jail the GM finally comes*
SR GM: Hi i am SRGM bob how may i help you today
Me: Yeah i was banned but i have no idea why
SR GM: Well on here it says you where caught hacking
Me: I was talking to a friend in jeuno and then i was disconnected and it said my account was suspended
GM: Well it says you where hacking so you where hacking. Is there anything else i can do for you today?
Me: No but i........(at this point was warped back to my HP)
Me: Hello?
Server: There was an error and you tell could not be recieved
Me: Hello????? Where did you go?
Server: There was an error and you tell could not be recieved
Fun
that story was true except for the gm bob thing. i was never hacking, i was in my moghouse for 4 hours talking to friends and linkshell so never moved. stupid SE and their support