Question: Banned and unable to unsubscribe - is that legal? : SWTOR Discussions

[lordpadding]

Hi there,

EA/Bioware has a strict TOS for us - the customers - but is it legal for EA/Bioware to hinder an unsubscription from their game, in case of a ban?

I know it is not legal here in Europe why I am curious about it USA/Canada.

What actions can i take as a customer?

Thanks in advance for your time and answer.

[cuervogold]

Call them and tell them to unsub you.

[rumham]

Would it be possible to get in touch with your credit card company and ask them to put a block on any payment headed for EA? Just in case EA Customer Support isn't very helpful.

[phelan1777]

Call in, worked for me. Just tell them u want to unsub. They have to oblige you.

[lordpadding]

Okay, so the conclusion is, that the law is on my side - they have to oblige, even though they hinder it the easy way; through the user interface. Thank you for that information.

Reason for asking is, that I do not know what will happen to my account cause of the vendor exploit.
If they just said that "hey, you got a week ban and loose credits" fine; I would accept that .. but this uncertainty that is going on right now (will they roll me back a level, remove XP, remove etc.) does, that I really don't know if i want to continue the game.

Anyway, thanks for your time.

[anonposter50]

Just call them and unsubscribe, it's not like you can't subscribe after the weeks ban is up, if the account is still valid.

[Tault_admin]

You can call them or you can contact your bank who will refund your money since you cant unsubscribe to them now.

[gsmith007]

You can log on to your account on swtor.com, then manually go to this link;

Register to unlock hidden link

You can cancel from there even while banned.

Many legitimate users had to use this method because of a bug (ahem...?) on the subscription page on the final free day that prevented people from cancelling subs (when they had 0 free days left but payment hadn't yet been taken, the cancel subscription link vanished - but you could still cancel by manually visiting this link).

[dimascus]

Hahaha. A bug... BWtrollface

[baraka784]

Call them lol.