Locked Home » Forums » Legacy & Archived » Archived Content » Legacy General & Troubleshooting

Your software says declined, but payment is processing : Legacy General & Troubleshooting

Posted: January 9th, 2006
jeffbship
Hello,

I have been trying to join your premium membership.

Your software keeps declining my credit card for verisign. When I try to use paypal your softward sends me directly to the 'add a new credit card' page in paypal which is not appropriate...I already have a paypal account with the credit card registered there. If I try to add it again it won't let me and there are no other options presented.


So I call my Credit Union and they look in the records and tell me that my verisign attempts HAVE NOT BEEN DECLINED.

What this means is that I have paid you about 10 times over the last couple of weeks trying to sign up. Your software processes the payment (as reported by my credit union), the money is deducted from my account, and you tell me that the card was declined when it wasn't.

Please fix this! You owe me a couple of hundred dollars refund.
Posted: January 9th, 2006
User avatar
Total Posts:6802 Joined:2005
pm admin with your information (paypal you paid from). admin should get this cleared up kinda fast. just remember pm boxes of admins get spammed so he may miss it

_________________
Register to unlock hidden link
Posted: January 9th, 2006
User avatar
administrator
Total Posts:29892 Joined:2002
Need to figure out what happened with your cc. IE what happens is if its declined then your cc company will hold the funds for up to 30 days. Then refund the ammount. Need to figure out what happened as to why it was declined. Private message me some more so we may fix this.

Locked
Ready to join the community? Click here and see all of the benefits!
blue large dotWho is online
Users browsing this forum: No registered users and 19 guests
Locked