EQ2 - EverQuest II - Re-review @ MMPRPG.com : EverQuest 2 General Discussions

The customer service department for Everquest II is very lacking. It used to be readily available and quite easy to get in touch with a customer service rep, but this is one area of the game where SOE has downgraded. The new ticket system is horrible. I am talking about the one that they just implemented after they removed the old new once because it was horrid. I have many times attempted to use this new in-game petition system that will load the site in a built-in game browser, and I have not yet been able to get it to load. I have waited approximately ten minutes with each try and still nothing. It sits there with the message at the bottom that it is connecting, but it never will. If you have an issue you are best to wait until your game time is over (if you can remember what the issue was) so that you can go to the site on your own, and even then it rarely works. It makes one wonder if they just do not want to be bothered so they made it as difficult as possible to submit a ticket. I also have to ask, "What was wrong with the original petition system?" It worked and it worked every time. If it's not broke don't fix it.


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http://www.mmorpg.com/gamelist.cfm?setV ... d=2&bhcp=1