Daily Q&A 7/31 : SR News

Daily Q&A 7/31

Date : 7/31/2006
inquiry : 424

At this moment, we are not able to answer individually all the many questions that you, the users, may have however we are reading and considering, without exception, all of your opinions and questions.

In order to better fulfill this service need we will instead, post about every 1-3 days a Question and Answer notice.

This may be a small step but we hope it will be a great help and we hope that in the future you will be able to keenly feel the improvements in service planned.

***********************************7/31 Update

Q. My account has been blocked with the stated reason due to chargeback reasons. How do I get it unblocked?

A. We will ONLY cancel/lift an account block when we recieve notification directly from Paypal, Cyberpass, and the various card companies (no copies or forwarded messages will be accepted) that:
1) their investigation has been completed and that the transaction is authorized
2) the valid card/account holder has cancelled their chargeback claim

Nothing else will result in the cancellation of your account block. Everything else will be rejected and will not result in the lifting of your account block.