The Sony Online Entertainment Station home is a great place to find information regarding scheduled downtimes, patch notes, known issues and general policies and rules. Even so, there are still times when problems arise that require the personal help of a CSR (Customer Service Representative). Here, the basic help functions found in most SOE games are explained in a bit more detail.... continue reading!
http://starwarsgalaxies.station.sony.co ... m?id=67180