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Paid but no premium no reply from admin pm's : General & Trouble Shooting

Posted: April 15th, 2007, 9:13 am
 
tault_roonyroo
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hi,
ive paid for a premium, but havent been able to access for two days now, i paid via paypal, i pm'd the admin, but no reply, ive pm'd him for a refund as i dont want to be charged for a service beyond the 7 day guarantee.

I hope someone replies, as ive recieved no replies to any of my requests for premium access, a bit disappointed as this looks like a helpful site, pity bout the customer service, for something which shld be automated.


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Posted: April 15th, 2007, 10:34 am
 
lilfisher

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which admin did you pm though, admin doesn't do anything with the accounts, tault_admin does. when you paid using paypal did you pay with an e-check?

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Posted: April 15th, 2007, 11:46 am
 
tault_roonyroo
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no echeck, straight from card payment in paypal, msgd the admin stated on the satisfaction guarantee page.

Still no reply, apart from to this reply...


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Posted: April 15th, 2007, 1:16 pm
 
tault_roonyroo
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msgd tault_admin with my paypal details, no reply, anyone help with this?


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Posted: April 15th, 2007, 1:44 pm
 
kourath

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When did you msg TA? it sometimes takes him a day or two to reply.

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Posted: April 16th, 2007, 4:33 pm
 
Tault_admin

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Wait a sec i did reply to you. I said in my reply it was under your other account. roonyroo and not tault_roonyroo those are 2 diff accounts :).


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Posted: April 24th, 2007, 8:35 am
 
ellesee
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I also have a premium account that I cannot access. I have e-mailed payment@tault as well as admin@tault with no replies. I have waited for a few days for a response and still nothing. I had a post on the general forums that looks like was removed, but still no response. I am paying for a service that I cannot use and want to resolve this ASAP!


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Posted: April 25th, 2007, 6:43 pm
 
ellesee
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This issue for me has been resolved. Thanks to tault_admin for assisting me in this issue! I apologize if my remarks made anyone sound like they were not providing any customer service as this was not the case. Again, I apologize if I came across negatively, but was overall concerned that none of my attempts of contact were being addressed at the time.


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Posted: April 27th, 2007, 5:42 pm
 
Tault_admin

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Nope everyone gets replied 2.


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Posted: May 2nd, 2007, 7:01 pm
 
jackass82
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Please assist I too paid and have no access. I have emailed tault admin as well as the email address on the guarantee page. I have pmed the admin as well. If there is anyone who can hhelp please do so.


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Posted: May 2nd, 2007, 7:13 pm
 
kourath

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jackass82 wrote:
Please assist I too paid and have no access. I have emailed tault admin as well as the email address on the guarantee page. I have pmed the admin as well. If there is anyone who can hhelp please do so.


have you pmed Tault_admin? Admin and Tault_admin are two different people. Tault_Admin handles all things dealing with accounts usually. Also, be sure to PM because they usually go substantially faster

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Posted: May 2nd, 2007, 8:29 pm
 
lilfisher

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he pm'd both of them as it says in the post

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Posted: May 3rd, 2007, 9:55 am
 
jackass82
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I have PMed Tault_admin twice and emailed tault_admin once as well as the email on the guarantee page. I still have had no response. Anything else i can do?


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Posted: May 3rd, 2007, 10:24 am
 
lilfisher

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a reply can take anywhere between 24 and 72 hours, tault_admin also had something happen in real life which may delay a responce another couple days. sorry for the delay but sometimes that will > a website anyday

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Posted: May 5th, 2007, 6:35 pm
 
jackass82
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on when Tault Admin will return? Just wondering about the status of my account still


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