taultunleashed logoPaid for Premium, have recipt - been billed - but no premium : General & Trouble Shooting
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Paid for Premium, have recipt - been billed - but no premium : General & Trouble Shooting

Posted: June 15th, 2007, 2:25 am
 
gambitx
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i got billed 2 times, and i still don't have premium access. can you please fix this.


Is there a number i can call? or live support?


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Posted: June 15th, 2007, 7:53 am
 
Tault_admin

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Already sent you a link. Locked :)


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Posted: June 15th, 2007, 7:29 pm
 
gambitx
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Tault_admin wrote:
Already sent you a link. Locked :)


Sorry but i have not received a link. and my bank statement still show's me being charged twice. I also still have basic account.
email gambitffxi@yahoo.com.


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Posted: June 16th, 2007, 6:57 am
 
ibanez

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I have paid my premium access and subscribed. it even says I have an active subscription, however when I go onto the Forums to view the content it sends me to the screen asking me to subscribe, and underneath shows my ACTIVE subscription on top of my expired one.


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Posted: June 16th, 2007, 8:01 am
 
Tault_admin

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Messages sent to both of you :)


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Posted: June 16th, 2007, 8:50 am
 
ibanez

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Through the site or Email?

I have no new messages from you on PM or Email.


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Posted: June 16th, 2007, 11:21 am
 
Tault_admin

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Just did a pm. Just sent another one :)


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Posted: June 17th, 2007, 8:26 am
 
xopher
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Same issue. Paid through paypal. Have receipt, still basic account.


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Posted: June 17th, 2007, 11:22 am
 
lilfisher

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pm the transaction id to tault_admin. if you paid via e-check you have to wait for that to clear

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Posted: June 17th, 2007, 1:06 pm
 
xopher
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Man. I should have just paid by card. Maybe I can get him to refund that and I'll just pay by card today.

Do you know how often the admin is on? I've been waiting for like six hours >.>


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Posted: June 17th, 2007, 6:40 pm
 
lilfisher

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usually atleast once a day but can be more or can be up to 72 hours when he logs in. hell i dont log in very much anymore due to personal problems that are happening so people can have it

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Posted: June 18th, 2007, 7:40 am
 
Tault_admin

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Actually paypal is fine is just when someone uses a pending e check. I wish i could refund them but paypal wont allow that anyways. Then its just the matter of sending them 24.95 but if someone cancels the e-check early then we are out the money.


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Posted: June 18th, 2007, 3:55 pm
 
xopher
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Well, I paid through paypal and I'm still not premium. Can you help?


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Posted: June 19th, 2007, 6:20 am
 
Tault_admin

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yea just pm real fast with your paypal email addy and i can tell you whats up asap.


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Posted: June 19th, 2007, 6:28 am
 
xopher
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PM is broken apparently.

My paypal info is

xopher.paypal (at) gmail (dot) com.


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