taultunleashed logoYour software says declined, but payment is processing : General & Trouble Shooting
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Your software says declined, but payment is processing : General & Trouble Shooting

Posted: January 9th, 2006, 8:42 am
 
jeffbship
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Hello,

I have been trying to join your premium membership.

Your software keeps declining my credit card for verisign. When I try to use paypal your softward sends me directly to the 'add a new credit card' page in paypal which is not appropriate...I already have a paypal account with the credit card registered there. If I try to add it again it won't let me and there are no other options presented.


So I call my Credit Union and they look in the records and tell me that my verisign attempts HAVE NOT BEEN DECLINED.

What this means is that I have paid you about 10 times over the last couple of weeks trying to sign up. Your software processes the payment (as reported by my credit union), the money is deducted from my account, and you tell me that the card was declined when it wasn't.

Please fix this! You owe me a couple of hundred dollars refund.


Posted: January 9th, 2006, 11:20 am
 
lilfisher

Total Posts: 6816
Location: Corona, California
Joined: March 1st, 2005, 12:13 pm
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pm admin with your information (paypal you paid from). admin should get this cleared up kinda fast. just remember pm boxes of admins get spammed so he may miss it

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Posted: January 9th, 2006, 2:30 pm
 
Tault_admin

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Joined: November 9th, 2002, 9:57 am
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Need to figure out what happened with your cc. IE what happens is if its declined then your cc company will hold the funds for up to 30 days. Then refund the ammount. Need to figure out what happened as to why it was declined. Private message me some more so we may fix this.

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