Technical and Account support will be unavailable on Wednesday, July 4, 2007 in observance of Independence Day. Phone and Chat support will return to its normal hours of 10:00am through 7:00pm PST on Thursday, July 5, 2007.
E-mail support is available any time at
http://support.station.sony.com/.
Our self-help knowledgebase is also available at
http://www.station.sony.com/kb with answers to your questions.