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[ 10 posts ] |
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 Question: Banned and unable to unsubscribe - is that legal? : SWTOR Discussions
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| Posted: January 17th, 2012, 3:12 am
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lordpadding
Total Posts: 12
Joined: December 11th, 2011, 11:26 am
lordpadding's Reps: 2
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Hi there,
EA/Bioware has a strict TOS for us - the customers - but is it legal for EA/Bioware to hinder an unsubscription from their game, in case of a ban?
I know it is not legal here in Europe why I am curious about it USA/Canada.
What actions can i take as a customer?
Thanks in advance for your time and answer.
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| Posted: January 17th, 2012, 3:49 am
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cuervogold
Total Posts: 1088
Location: 127.0.0.1
Joined: September 25th, 2007, 3:39 pm
cuervogold's Reps: 727
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Call them and tell them to unsub you.
_________________
Cuervo, the drink.
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| Posted: January 17th, 2012, 3:52 am
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rumham
Total Posts: 4
Joined: January 11th, 2012, 3:22 am
rumham's Reps: 1
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Would it be possible to get in touch with your credit card company and ask them to put a block on any payment headed for EA? Just in case EA Customer Support isn't very helpful.
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| Posted: January 17th, 2012, 4:15 am
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phelan1777
Total Posts: 348
Joined: November 16th, 2007, 11:27 pm
phelan1777's Reps: 9
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Call in, worked for me. Just tell them u want to unsub. They have to oblige you.
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| Posted: January 17th, 2012, 5:00 am
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lordpadding
Total Posts: 12
Joined: December 11th, 2011, 11:26 am
lordpadding's Reps: 2
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Okay, so the conclusion is, that the law is on my side - they have to oblige, even though they hinder it the easy way; through the user interface. Thank you for that information.
Reason for asking is, that I do not know what will happen to my account cause of the vendor exploit.
If they just said that "hey, you got a week ban and loose credits" fine; I would accept that .. but this uncertainty that is going on right now (will they roll me back a level, remove XP, remove etc.) does, that I really don't know if i want to continue the game.
Anyway, thanks for your time.
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| Posted: January 17th, 2012, 5:44 am
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anonposter50
Total Posts: 26
Joined: December 24th, 2011, 2:36 am
anonposter50's Reps: 112
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Just call them and unsubscribe, it's not like you can't subscribe after the weeks ban is up, if the account is still valid.
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| Posted: January 17th, 2012, 5:50 pm
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Tault_admin
Total Posts: 29974
Joined: November 9th, 2002, 9:57 am
Tault_admin's Reps: 1444
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You can call them or you can contact your bank who will refund your money since you cant unsubscribe to them now.
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| Posted: January 20th, 2012, 7:36 pm
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gsmith007
Total Posts: 12
Joined: January 2nd, 2012, 8:25 pm
gsmith007's Reps: 0
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You can log on to your account on swtor.com, then manually go to this link; https://account.swtor.com/user/subscription/CancelYou can cancel from there even while banned. Many legitimate users had to use this method because of a bug (ahem...?) on the subscription page on the final free day that prevented people from cancelling subs (when they had 0 free days left but payment hadn't yet been taken, the cancel subscription link vanished - but you could still cancel by manually visiting this link).
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| Posted: January 20th, 2012, 7:41 pm
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dimascus
Total Posts: 319
Joined: March 19th, 2007, 1:15 pm
dimascus's Reps: 423
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Hahaha. A bug... BWtrollface
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| Posted: January 21st, 2012, 1:37 pm
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baraka784
Total Posts: 4
Joined: January 18th, 2012, 4:06 pm
baraka784's Reps: 1
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Question: Banned and unable to unsubscribe - is that legal? : SWTOR Discussions
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